Loss Prevention/Safety Investigator--Navy Exchange Bethesda

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Loss Prevention/Safety Investigator

Navy Exchange Bethesda

Position Type:	Entry Level (Full-Time)
Location:	Bethesda, Maryland (United States)
Description:	Maintains surveillance throughout the Navy Exchange facilities, as assigned, to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques, including overt and covert Closed Circuit Television systems. - Consistent with established NEXCOM Loss Prevention / Safety ("LPS") policies, procedures and standards, detect and detain individuals suspected of shoplifting. Investigates other suspected incidents of fraud, waste and abuse, as directed. - Prepares case reports, investigative notes, and processes evidence in accordance with NEXCOM LPS standards. - Conducts audits, as directed by the Loss Prevention / Safety Manager or Supervisor, of cash registers, cash offices, retail inventory controls, and service operations. - Conducts investigative research, as directed, of cash variances and suspicious register transactions utilizing ASPECT Point of Sale Exception Reporting Systems and the In-Store Processor, as well as other investigative tools. - Conducts Accident Investigations involving associates and customers in accordance with prescribed NEXCOM guidelines, to include report writing and obtaining photographic evidence, as necessary. - Maintains absolute confidentiality of all investigative research and case information. - Maintains physical security of NEX facilities, adhering to site specific Opening / Closing procedures, Key Controls, Electronic Article Surveillance policies, and Intrusion Detection System alarm controls and response procedures. - Maintains fire / safety controls and precautions by conducting inspections, as directed, of fire suppression systems, emergency equipment, and potential workplace hazards. - Provides assistance to management in evacuations of NEX facilities, and the implementation of mandated Force Protection / Anti-Terrorist measures. - Monitors Known Theft evidence, Lost & Found programs, and Access Control policies specific to the assigned Navy Exchange facilities. - Assists and monitors the destruction and disposal of merchandise "marked to zero" in accordance with prescribed NEXCOM policies. - Testifies, as necessary, in criminal and civil court proceedings to include Military Courts Martial and other military command disciplinary proceedings and administrative hearings. - Adheres to prescribed work schedules, as determined to be in the best interest of the NEX. - Maintains a professional image and demeanor in appearance and communications at all times. - Maintains the department dress code, as prescribed by the Loss Prevention/Safety Manager or Supervisor, based on assigned duties. - Promotes and adheres to NEXCOM LPS programs, such as: Civil Recovery, Y.E.S. for juvenile shoplifters, Code Adam, and the IDEAS Reward Program. - Maintains a thorough knowledge of factors contributing to inventory shrinkage, specific High Shrink Departments and current strategies in place to address shrinkage concerns. - Assists, as directed, in the LPS training and awareness initiatives of NEX associates. - Performs other related administrative/investigative duties as assigned
Job Function:	Administrative/Support Services
Qualifications:	2 years of current loss prevention experience is an asset